AI is everywhere. Your customers still want a human.
Custavox reads every review, survey, and complaint and turns it into the coaching, training, or process fix your team needs — before it costs you the account.
You handle the relationship. Custavox handles the listening.
Book a demoBig banks have armies. You have relationships.
They have thousands of employees whose job is to analyze data. You have people who know their customers by name. They can afford the infrastructure. You can move faster. They can lose a customer without noticing. You feel every one. Custavox was built for the institutions where every relationship matters.
Your customers already told you what to fix.
The problem isn't a lack of feedback. It's that nobody can read all of it and connect it. A Google review lives in one place, a survey in another, a complaint in someone's inbox. A branch manager hears the same thing for the sixth time and figures somebody will look into it. Then the quarter ends, and everyone stares at the numbers wondering what happened.
Custavox connects the dots.
One complaint is a complaint. Twenty complaints are a pattern. Custavox finds the pattern before it becomes a retention problem.
“Waited forever again and nobody seemed to care. Been with this bank for years, but I think I’m done.”
It never says what went wrong, or where.
How Custavox reads between the lines
From the words
Long wait, and a customer ready to walk
From the pattern at Westgate
Likely the drive-thru
where 9 of the last 12 wait-time complaints here landed
From your org chart
Teller-queue system · J. Alvarez's team
the people who can actually fix it
Your #1 churn driver — 11 reviews this month say the same thing.
Before we read a single review, we learn your bank.
Your org chart, wired to every system, product and touchpoint a customer passes through.
Everyone fills in their own part
Every employee gets an invite and answers a few questions about their own job. Once.
Nothing for IT to do
Nothing to install, nothing to integrate, and no ticket to raise.
And it's actually right
Because the people doing the work are the ones who described it.
You hand us what you already collect.
Reviews, surveys, complaints, exit interviews.
- Google reviews1,284
- Service surveys610
- Account-opening surveys204
- Exit interviews97
Account and identity data never reaches us.
2,195 pieces of feedback, in one place.
We scan all of your feedback.
Our AI groups every comment by what it's really about, and traces it back to where it happened.
comments read
patterns found
opportunities found
You don’t need to read them all. Just the ones that matter.
Your customers write the to-do list.
Compliments, comparisons and life changes become leads.
Complaints become fixes.
Fix overdraft-fee reversal policy when a direct deposit is pending
Review South Central's nuisance fee schedule
Fix Northpark drive-thru backups and deposit handling
Coach Brandon Cole on proactive loan-underwriting updates
Pilot a Saturday drive-thru at Westgate
Add a queue-position display to the drive-thru
Complaints about this are down 62% since Jul 15. $12K back off the table.
Assigned to a manager
Each one goes to the person closest to fixing it, with their team on the card.
Given a deadline
Set a due date and move it across the board as the work gets done.
Proven either way
We keep counting after it's closed, so you see what worked, what didn't, and how much you saved or gained.
The good news gets delivered, too.
Most praise never reaches the person who earned it. We make sure it does.
Hi Teller Operations team,
Customers have told us the teller line moves quickly even at lunch, that nobody rushes them, and that they leave knowing their deposit went through the way they expected.
Here’s one of the things they said:
“The tellers here are fast and never make you feel like a number.”
— Google review · E 33rd · Aug 21
Thank you for making the window the part of banking people actually look forward to.
Northpark Community Bank · sent with Custavox
Noticed
When a customer praises someone by name, a team, or a whole department, Custavox catches it and writes the shoutout.
Backed up
Every shoutout carries the customer's exact words, where they said it and when, so the praise is real, not a form letter.
Appreciated
Good work gets noticed, and people who feel noticed stay.
No core integration. No giant implementation. No new headache.
Custavox works with the feedback you already have. Here is exactly what that means for your data.
We never touch your core.
Nothing to install, no credentials to hand over. Your team uploads a file.
Your data stays yours.
Export or delete everything yourself, any time.
The AI writes. It never decides.
Every number comes from our code, not the model. Nothing goes out until a person sends it.
Learn more in our Security Overview, Privacy Policy and Terms.
This isn't about vibes. It's about deposits.
Move the numbers until they look like your bank or credit union.
Tell us about your bank or credit union
Rough is fine — the defaults are typical for a bank or credit union your size. Adjust to match yours.
Everyone with a deposit account (checking, savings, MMAs, CDs, etc.), across all your branches.
What a typical customer keeps with you.
Worth about $660 a year each — balance × 3% margin, plus fees.
The share who close their accounts annually. Most small banks see 10–15%.
About 1,440 accounts closing every year.
Of those leavers, the share you reach before they go — once their reviews and surveys warn you.
What it's worth
Every year you can't hear them.
Walking out the door
$950,400/ year
1,440 customers who told you they were unhappy, then moved their deposits — and next year a fresh group does the same.
Listen, and you keep
$190,080/ year
About 288 customers who'd otherwise be gone — worth $1.9M over a typical relationship.
Behind every number here is a relationship you’ve already earned. We’d like to help you keep those customers, and give them more reasons to stay.
Book a demoThe best customer experience starts with knowing where it breaks.
Find out what your customers are telling you.